Page 1 of 1
PMs: can't access due to a full folder!?
Posted: 10 Jun 2014, 17:35
by Colin Campbell
I have a PM I can't read due to the following error message:
"You have 1 private message currently on hold because of full folder.
Release all on-hold messages… they will be re-sorted into the appropriate folder if enough space is made available."
How do I release on-hold messages? Note: I have deleted all messages in my Inbox!
Re: PMs: can't access due to a full folder!?
Posted: 10 Jun 2014, 18:00
by Stuart
Have you clicked the "Release all on-hold messages" link?
Re: PMs: can't access due to a full folder!?
Posted: 10 Jun 2014, 19:16
by Colin Campbell
No, where do I find it? Haven't come across it in my explorations.
Re: PMs: can't access due to a full folder!?
Posted: 10 Jun 2014, 20:58
by Stuart
"You have 1 private message currently on hold because of full folder.
Release all on-hold messages… they will be re-sorted into the appropriate folder if enough space is made available."
You pasted a link to it above
The "Release all on-hold messages" should be a link to do just that? Click it.
Re: PMs: can't access due to a full folder!?
Posted: 15 Jun 2014, 12:34
by Colin Campbell
Thanks Stuart - didn't show as a link on my iPad! Visible on the desktop. All good now.
Re: PMs: can't access due to a full folder!?
Posted: 24 Jul 2014, 10:44
by marc2131
My folder is only 52% full but it wont let me access new message now.
Hit the 'Release' link but still wont let me read my '1 unread message'.
Re: PMs: can't access due to a full folder!?
Posted: 24 Jul 2014, 18:37
by Dougie
put your cursor on the "release" and it lights up. hit it. done